FAQ

Check our Pre-order Terms and Conditions here to know everything about it.

Orders are processed from Monday to Friday during working hours with orders placed after 1PM CET processed the next working day (not including public holidays).

When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up to date status of your order. You may also have received this information by text if you signed up for SMS notifications.

Have more questions? Please reach out to us by please reach out to us by clicking 'Contact Us' below or using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat'
button.

No need to worry, unfulfilled means that your order has yet to be picked and packed by our warehouse.

Your order will be shipped as soon as possible and you will receive a shipping confirmation email as soon as your email leaves the warehouse.

If your order has not arrived, please check your tracking details which you can find in your shipping confirmation email. It may be that no one was home when a delivery attempt was made, so the courier will attempt to re-deliver this to you on the following working day.

Please also check around the property and with your neighbors to see if someone has accepted the parcel on your behalf. If you are unable to locate the package, please reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat' button.

Please check your junk mail in case the order confirmation has landed in there.

If you still can't find your order confirmation please reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat' button. Please include the following:

- Email address

- Your name

- Contact number

- The last four digits of the card number that was used to place the order

We are really sorry that you have been sent the wrong information.

Please provide your order number so we can look into this for you. You can reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat' button.

The courier will normally reattempt delivery within 48hrs, however, to avoid any delays we recommend contacting the referred courier at confirmation to reschedule the delivery at your earliest convenience and avoid the parcel being returned to us.

Please be aware that once a parcel is returned to our warehouse, we will be unable to reship your order back to you.

If you have received what you believe to be a faulty item, please provide following information so we can look into this for you:

- Order number

- A description of the fault

- Pictures of the fault

You can reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. One of our agents will reply to you as soon as possible within 48 hours.

The missing item(s) may have gone out of stock. Please check your emails, including your junk mail, to see if we have contacted you about this.

If not, please provide following information so we can look into this for you:

- Order number

- Details of the missing item(s)

- Any invoice associated with the order

You can reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. One of our agents will reply to you as soon as possible within 48 hours.

The missing item(s) may have gone out of stock. Please check your emails, including your junk mail, to see if we have contacted you about this.

If not, please provide following information so we can look into this for you:

- Order number

- Details of the missing item(s)

- Any invoice associated with the order

You can reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. One of our agents will reply to you as soon as possible within 48 hours.

We are sorry to hear this! But don’t worry, you can easily proceed with your cancellation within 12 hours from reception of your order confirmation by providing us the following information:

- Reason of cancellation

- Order Number

You can reach out to us by clicking 'Contact Us' providing as OBJECT your ORDER NUMBER and the word CANCELLATION.

Once we received your request we will provide a refund to the payment method you used for the purchase.

On another hand, we are unable to cancel your order after 12 hours window has passed.

If you wish to return your order please check our Return Policy here

Unfortunately we are unable to amend your order but don’t worry, you can easily proceed with the cancellation of your order within 12 hours from the reception and proceed to a new order. In order to proceed properly with the cancellation you need to provide us the following informations:

- Order Number

- Reason of cancellation - amendment

You can reach out to us by clicking 'Contact Us' providing as OBJECT your ORDER NUMBER and the word AMENDMENT.

Once we received your request we will cancel your order and refund you so you can proceed with a new purchase.

On another hand, we are unable to amend your order after 12 hours window has passed.

If you wish to return your order please check our Return Policy here

Here’s how to make a return:

1.Please visit our Return Policy here and check if all requirements are complying with your request.

You can make your Return Request by sending an email to hello@publicserv-ce using the email address you used when placing your order and providing the Reason for Return & Order Number.

Otherwise You can reach out to us by clicking 'Contact Us' providing as object your ORDER NUMBER and the word RETURN REQUEST.

2.Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.

3.Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

4.You will be informed of your refund via email confirmation.

5.All returns are free of charge.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our Return Policy here for more details.

Please note, all items must be returned from the original shipping country, unworn and with all original packaging and tags attached within 14 days from order reception.

Please be advised that our business days are Monday to Friday.

Returns are free on all orders. Please note, all items must be returned from the original shipping country, unworn and with all original packaging and tags attached within 14 days from delivery date.

Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
If dust bags were provided, they should be included in your return.
Items marked as Final Sales are not eligible for a refund or return. Items marked as Final Sale are not eligible for a refund or return in the following locations: Canada, Australia, Middle East and Asia. If you believe an item is faulty or you are based in the USA, UK or Europe, this does not conflict with your statutory right to return. Please reach out to Customer Care by email at hello@publicserv-ce.com to return your Final Sale items.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our Terms of Sale here for more details.

At this time, we can only issue a free return labels for the orders that are returned from the same country as the order has been shipped to.

You can track your return on its journey back to us by using the tracking number provided in the email we sent you with your return labels. You will have to plug in the info on the courier's website in order to see the status.

Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.

Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

You will be informed of your refund via email confirmation.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your own cost. Take a look at our Terms of Sale here for more details.

Our business days are Monday to Friday.

All returns are FREE of charge.

Please visit our Retun Policy here to organize your return.

Unfortunately, we do not offer exchanges at this time. If you wish to purchase another size or style you can simply request a return for your order. Take a look at our Return Policy here for more details.

Please note, all items must be returned from the original shipping country, unworn and with all original packaging and tags attached within 14 days from order reception.

Please be advised that our business days are Monday to Friday.

You can track your return by using the tracking link provided in the email we sent you with your return label.

Once the refund is processed you will receive an email to update you. The process typically takes 5-1 business days from the day we receive your return at the warehouse.

For more information on our returns process please click here.

Our teams are working as fast as possible to process returns quickly. Once the refund is processed you will receive an email to update you. The process typically takes 5-10 business days from the day we receive your return at the warehouse.

Please be advised that our business days are Monday to Friday.

Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your own cost. Take a look at our Return Policy here for more details.

If you are still experiencing issues with your refund after 10 business days, you can reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. One of our agents will reply to you as soon as possible within 48 hours.

We are so sorry if we made a mistake when processing your return!

Please reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. One of our agents will reply to you as soon as possible within 48 hours.

Please provide your order number and the issue, so we can look into this for you. 

For Pre-order T&Cs, please click here

Standard shipping in UK takes 2 - 4 busines days.

Standard shipping in EU takes 3 - 5 busines days.

Standard shipping in USA takes 4 - 7 business days.

Soon we will be able to deliver to Canada, Asia, Australia and Middle East. If you are from among of these regions, please subscirbe to our newsletter so you can be updated as soon as we will open these markets.

At the same time, we will not be able to ever ship to Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Russia, Somalia, South Sudan, St. Barts, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe.

Please be advised that our business days are Monday to Friday . We aim to meet these delivery times but please note
that these are an estimate and are not always guaranteed.

PUBLIC SERV-CE cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

Express shipping for UK takes 1-2 business days.

International express shipping varies by the region and it will be calculated among the delivery options at your checkout.

Please note, we are currently unable to ship to Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Russia, Somalia, South Sudan, St. Barts, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe.

Please be advised that our business days are Monday to Friday . We aim to meet these delivery times but please note that these are an estimate and are not always guaranteed.

PUBLIC SERV-CE cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

We are pleased to confirm that we offer worldwide shipping!*

Soon we will be able to deliver to Canada, Asia, Australia and Middle East. If you are from among of these regions, please subscirbe to our newsletter so you can be updated as soon as we will open these markets.

*We are unable to deliver to the countries below and we apologize for any inconvenience caused: Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Russia, Somalia, South Sudan, St. Barths, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe.

We ship our orders from the UK where our warehouse is based. Soon we will open our US warehouse too!

The couriers we use depend on your location. Anyhow, we work with all major couriers such as UPS, DHL, DPD and Fedex.

We are looking into expanding our courier options in the future!

At this time we are unable to combine the shipping of multiple orders. We apologize for any inconvenience.

If you need to amend the address you provided, please contact us immediately at hello@publicserv-ce.com or by clicking 'Contact Us' providing as OBJECT your
ORDER NUMBER and the word SHIPPING ADDRESS AMENDMENT.

*Please note that shipping address amendments can only be within the country originally selected at order placement.

Unfortunately, we are unable to redirect orders to a different address once labels have been created. We kindly advise you to reach out the courier company for more assistance.

We are currently unable to ship to PO Box and APO addresses.

To request an invoice for your order please reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. One of our agents will reply to you as soon as possible within 48 hours.

In case you are located in the USA, Canada, Mexico and UK, you will not incur to customs and duties as we have warehouses in the USA and UK.

In case you are located in the EU, we will ship your order from the UK and customs and duties will be calculated during checkout.

In case you are located in the Middle East, Asia and Australia we will ship your order from the nearest warehouse in order to reduce intercontinental delivery carbon footprint, customs and duties will be calculated during checkout.

You can use any of the payment methods below to place an order:

Paypal

Visa

VisaMaestro

MasterCard

American Express

Apple Pay

We currently offer payment in POUNDS, EUR, USD.

Yes, we currently offer a one time subscription discount of 10%. Also, we offer student discounts in partnership with UNIDAYS. You can find out more information by visiting the (change hyperlink to PS) Unidays website here.

If your payment failed but you were still charged, it may be that your bank has taken the funds as a pre-authorization and the money will bounce back to your account.

As we don't have visibility of this, we recommend contacting your bank directly if the funds don't bounce back.

If you are still having issues, please provide the following information so we can assist you further:

- Email address that was used for the attempted purchase

- Last four digits of the card used for the attempted purchase

- Order amount

- Time and date of the attempted order

You can reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. One of our agents will reply to you as soon as possible within 48 hours.

Creating an account is really simple and will allow you to keep an eye on all of your orders. You'll be able to:

- View order history

- Track your order status and shipping

- Save your details for quicker checkout

Simply click the link here to register and create your account.

No, if you'd prefer to check out without making an account that's not a problem!

We recommend creating an account so you can:

- View order history

- Track your order status and shipping

- Save your details for quicker checkout

Simply click the link here to register and create your account.

In case you want to have your payment details saved authomatically you can pay through Shop Pay. For more informations to do so click here

If you're having trouble logging into your account, simply click on 'forgotten your password' on the account log in page, enter your email address and we'll send you a link to create a new password. You can find the account log in page here.

Please look out for the password reset email in your spam as these emails can sometimes end up there!

If you are still having issues logging in, please contact our Customer Care. You can reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat'
button.

Please provide as much detail of the error as possible, including screenshots.

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You will be requested through a pop up to sign for it, otherwise you will always find it at the bottom page footer.

You have the option to unsubscribe from our newsletter at any time by clicking the link at the bottom of your newsletter email. Simply click where it says 'unsubscribe' and you will be removed from our mailing list.

Our stock is sold on a first-come-first-served basis and we are unable to reserve items in your cart. It may be that the items in your cart have now sold out, please refresh the webpage and try again.

Items will remain in your cart for one hour, however they are not reserved.

We recommend as a quick fix trying to refresh the page and sign up to the notification by clicking onto the individual product page, rather than on the multiple product view screen.

Please try to subscribe to our mailing list again in 24hrs.

If the problem still persists, please reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat' button.